DVG Event 2011 Parallel Sessions

Parallel sessions are given in a workshop format on 5 topics. The sessions will be given in 3 rounds.



P1. Performance support - What does it mean in my own work situation?

Host: Bob Mosher

As a follow up to Bob Mosher's keynote, this parallel session, hosted by Bob, will ground you in the fundamentals of Performance Support, and share working examples from organisations successfully implementing performance support solutions.

• What is (and what is not) Performance Support
• Examples of the five types of Performance Support and the vital role they can play in your organisation
• Resources to help you expand your view of Performance Support
• Working examples

P2.  Learning game experience

Host: Sanne Reijniers & Mark Geurds (Philips IT-A, CG Learning), max. 20 people

Short bio Sanne:

Sanne Reijniers is learning consultant within the Competence Group Learning of Philips IT Applications since 2011. She studied the field of Human Resource Development (Education Science Technology) at the University of Twente. In 2008 she received her Master’s degree with a research on team learning at a health institution. During her work experience she was involved in development projects for different learning materials in different domains, like eLearning and classroom training programs. She is committed to develop new ways of learning support and integrate learning on the workplace.

Short bio Mark:

Mark Geurds is Learning Support Consultant at Philips IT Applications, competence group Learning and has a background in software development and customer support. Mark is currently involved in developing an innovative learning game platform, featuring intelligent ChatBot functionalities. - Experience the online top down role playing game with business scenarios, based upon the chat robot engine.

Experience the (prototype) role play online game with business scenarios, based upon a chat robot engine.


It is a challenge for the learner to learn on the job and with learning materials that are tuned to individual needs.  Most of the time practicing skills is not an option because of productivity pressure.  Practicing and learning from peers adds value to the performances on the job.

To facilitate this learning process within a safe environment, role play games can offer an opportunity to improve performances. During this game you experiment with your behavior and receive feedback on it.  In order to facilitate adaptive learning the technical set-up is based on a (prototype) chat robot engine for avatar-dialogs.

Who benefits most?

This session benefits everyone who is interested in changing their delivery to blended solutions that include (adaptive) online games.


P3. Flipping the classroom; A 'Kahn Academy' approach to blended learning for ASML Field Service Engineers

Host: John Jeuken (ASML)

Short bio:

John many years of experience at ASML, in Customer Support Training and Knowledge Management. Main theme throughout these years is learning innovation and knowledge management.

He created Online Academy for delivering e-learning courses, introduced and uses Moodle as a learning platform for blended learning projects and introduced Confluence Enterprise Wiki as a collaboration and media delivery platform.

John is currently working on learning path optimization and knowledge sharing.

Learning objective

  • Determine if 'flipping the classroom' can be an option for your organization and you
  • Apply storyboarding for your current teaching subject and how to choose media.
  • Evaluate Performance Support concepts for your subject and media use.


The 'Kahn Academy' is making quite an impact on education in the US. Salman Kahn's approach to learning is to take lecturing out of the classroom by
making it available online. Classroom time can then be spent on more meaningful interactions between students and teacher. In this session John will discuss
how this concept is being applied to the ASML training curriculum. He will also discuss how Performance Support fits into this initiative.

Who will benefit most........

Organizations for which the amount of knowledge is 'exploding' such that classroom lectures are not a viable delivery mode.

P4. Build your own image of "A coaching Way of Training".

Host: Theo Janissen en Ton Dijkstra (Océ)

Short bio Theo:

In the past as a Senior Trainer/Developer at Océ Technologies Theo was responsible for the training development and roll out of technical training programs for the Océ service organization. In these interventions the Coaching Way of Training was one of the building stones to make the learning effective for the trainees, resulting in shorter learning curves. As a next step Theo was developing himself as an advisor/partner for managers within the service/training organization supporting them in answering the question; “How to make it happen that people excel in their job, resulting to business impact?” In all these routes CWOT is a part of the design. The success has lead to the fact that Theo is more and more hired to support projects outside Océ.

Short bio Ton:

Ton is a SrTraining Developer at Océ. After 20 years of R&D experience in color technology, he complemented passion for physics with passion for psychology and learning methodology.  Ton was involved in the introduction of A Coaching Way of Training at the International Training Center of Océ. He trained colleagues from Paris to Chicago to conduct and develop training in a coaching way. After working hours, Ton participates for volunteer in neighbourhood mediation.


Who talks the most in your training? You or your trainees? Who sets the objectives of your training? You or your trainees? Who does the thinking? You or your trainees? Define in this workshop your Coaching Way of Training.

Who will benefit most........

The one who benefits most is not you, but your learners.


P5. Virtual learning environment: The NMBS/SNCB Line Study Application (Dutch only, max. 20 people/session)

Host: Geert Thys (NMBS/SNCB)  & Ordina

Short Bio:

Geert began his career at the Belgian railway company NMBS/SNCB as a train driver. After many years of field experience, he joined the developer’s team for simulation and interactive training means pointed to train drivers and their instructors.  Geert is currently in charge as producer of interactive line study films. Furthermore he contributes to many activities related to railroad safety prevention.

Learning objective:

Understand the value of visual learning through combining real video with interactive information.


It is mandatory for train drivers at the NMBS/SNCB to have precise knowledge of railroad signals and details of railroad infrastructures they are about to drive. To be able to get acquainted with new tracks before driving them in the real world, track studies are done in advance.  Train drivers can now prepare themselves in greater detail for a train track thanks to the track study training application.


In this session you’ll learn the benefits of interactive training and you’ll become familiar on how NMBS/SNCB train drivers get prepared.  After the session you can experience yourself with the training tool.

Who will benefit most........

This session benefits everyone who is interested in adding value to their current training delivery model.



P6. The archiving game: A board game to create process awareness (max. 12 people / session)

Host: Marinus Peters (INSynQ)

Short Bio:

Over the past 30 years Marinus Peters has been active in various positions and companies. In the past decade he worked as Information Manager and Project Manager at Philips Lighting. In that period he developed a passion for Information Lifecycle Management and International Tax processes, two aspects of the total portfolio in which Marinus was active.

The combination of the above skills and his personal profile creates an interesting combination that enabled him to address complex problems in a model of cooperation. Marinus is seen as a bridge builder valued by both business and IT, based on his content knowledge in which Marinus tries to avoid conflicts but always straightforward. With his holistic view towards the business, he is able to deliver creative solutions and embed these into organizations.

Learning objective:

Experience the possibilities to create awareness for critical processes for business sustainability with a board game.


In many business domains in the corporate environment archiving processes are not experienced as business critical.  Organizing 'traditional classes' on the archiving processes in departments show in most cases little impact.  While playing this board game you experience the impact that archiving decisions have on the business, involving costs, legal fines, etc.

Who will benefit most........

This session benefits everyone who is interested in bringing process oriented content to audiences using a board game.